 |
Our Shipping Policy:
Simply put, all orders are shipped FREE via USPS to any address in the
United States including Alaska and Hawaii. Shipping costs to Canada are
determined by weight. The point is that everything we sell is shipped to you
free. We offer expedited shipping options as a service to our customers.
Expedited shipping charges will be added to the order. Cutoff time for
expediting an order is 12:00 PM (Eastern Time), Monday through Friday.
Your Security:
To complete your on-line sale, we work to protect the security of your
information using SSL (Secure Socket Layer) software which encrypts it
(translates it into code) for safe transmission. As standard industry
practice, your credit card information is sent via a secure "gateway"
(authorize.net) to a secure server at the bank that issued your card. To
further protect you, we do not store your credit card information on our
servers. In any other transmissions regarding your order, we refer to your
card using only the last four digits. We believe that this method of
completing a sale is at least as safe as using your card in a retail store
or placing an order over the phone. However, if you'd rather call your order
in to us, we invite you to call us at: 865.973.5150 (7 Days a Week, 8AM-12AM
Eastern Time). ChromeXL understands your concerns regarding online security.
We share in your concerns and therefore work hard with experts in the field
to maintain a highly secure ordering environment. Along with our commitment
to security, we offer you a Secure Order Guarantee - this gives you 100%
protection for your credit card transactions on ChromeXL.com.
Our Secure Order Guarantee means that you will never have to pay any money
related to unauthorized charges to your credit card account, as long as
those charges are a direct result from a transaction on ChromeXL.com. How it
works: If you experience Credit Card Fraud, the Fair Credit Act specifies that your
credit card company can hold you liable for no more than $50.00 in
fraudulent charges to your account. Our Secure Order Guarantee will
reimburse you for any amount up to $50.00 billed to you by your credit card
company for unauthorized charges to your account, if those charges result
from an order you place with ChromeXL.com. For this protection you must
promptly notify you credit card company of fraudulent charges and follow
their procedures as outlined in your credit card agreement.
Your Satisfaction:
100% Satisfaction Guaranteed- Your Money Back Any Time, Any Reason For First
30 Days!
Your Privacy:
Forget the legalese. Our privacy policy is as follows:
We will not sell or trade your personal information to anyone, for any
reason, period.
The fine print:
1. We record your telephone number to reach you if there is a problem
with your order and to confirm your shipment via our shipper (example:
USPS). We will not use your telephone number for any other reason, period.
2. We record your e-mail address to send you a confirmation of your
order, notify you that your order has shipped, inform you of any delays in
filling your order or to ask you a question about your order. Additionally,
we send out occasional e-mail notifications to our customers regarding
special events such as our Million Dollar GiveAway. These e-mails are sent
out a maximum of once a month. You can unsubscribe from our e-mail list
anytime by clicking the unsubscribe link at the bottom of each e-mail.
Meanwhile, since we hate useless spam as much as you do, we will endeavor to
make sure that any communication we send to you will actually be worth your
time.
|
